API Holiday Apartments

General

• API Queensland Holiday Homes are available for bookings made by members only. Other persons may accompany members, subject to the maximum number of persons allowed.
• Bookings are not transferable.
• Subletting is not allowed; the member must be staying during booking period.• Check-in time is 2 pm and check-out is 10 am. Early check-ins and late check-outs are not available.
• API Queensland Holiday Homes are self-contained and are not a serviced accommodation venue.
• The maximum number of persons permitted is as follows: 2-bedroom unit: sleeps 4 persons.
  3-bedroom unit: sleeps 6 persons. Overloading of units is a breach of Council By-Laws as each unit is registered to accommodate an approved number.
• Animals are not permitted at any API Queensland Holiday Home site.
• All damages to the unit or contents (including furniture and mattress) must be paid for by the member.
• Only one car (per room booked) may be parked on premises in the allocated car space.
• No parties and excessive noise after 10pm. Only registered guests are permitted in UNITS after l0pm.
• Bookings for High School graduates’ celebrations (Schoolies) are not allowed. If you make a booking and the booking turns out to be for “schoolies”, you will be asked to vacate the premises without a refund.
• API provide a starter complimentary issue of tea, coffee, sugar, dishwashing liquid & toilet paper. Once the first issue has been used, we do expect guests to replenish their own supplies.

Security

• Please ensure that you always lock your unit when you are away. API cannot be responsible for lost or stolen valuables. Car owners are reminded that they park their vehicle on site at their own risk.
• Missing/loss of keys will incur a $50 charge; this fee will be charged to the payment method held on file with Queensland Holiday Homes.

Cleaning

• Upon departure we ask that you leave the unit in a clean state by assisting with the following:
• Clean refrigerator out and leave on medium setting
• Wipe over microwave/stove/grill/oven
• All rubbish and left-over food stuffs to be disposed of in council bins outside
• Clean used dishes and return to cupboards
• Clean kitchen sink
• Vacuum or sweep all floors
• Toilets and sinks to be left in a clean state
• All furniture and utensils to be returned to where they were on your arrival

API Linen Hire – Hervey Bay

• Minimum Weekly Order – $22.00.
• A $30 call out fee will apply if linen hire is ordered 48 hours or less prior to arrival.
• Linen hired on a 7-day basis (for example if hiring for 2 weeks the price is doubled).
• Loss or misuse of hired linen will incur a replacement fee.

Conduct

• The member is responsible for the conduct of all guests and must ensure that no inconvenience or annoyance is caused to other tenants or neighbours.
• API Queensland Holiday Homes do not provided linen; however, linen must be used on beds. We ask that you provide your own or call the suggested hire services detailed on your booking information.
• The caretaker is responsible for the general oversight of the area and is authorised to see that these API Queensland Holiday Homes Terms & Conditions are complied with.
• Under no circumstances are guests allowed to enter the units if cleaning is in process, due to potential injury and health and safety regulations.
• No Towels, bathing costumes or items of clothing are to be placed on balcony railings.
• No parking of vehicles, vans, trailers, boats, etc on driveway or lawns.
• Toilets – Please note that items of rubbish are not to be flushed through the toilets. This includes plastic bags, disposable nappies, sanitary napkins and kitchen refuse.
• No smoking in the units at any time. If reported by the caretaker/cleaners, a cost of $300 fumigation fee will be charged to the credit card held on file with API Queensland Holiday Homes.
• No Pit/Fires within the property boundary.

Failure of services or Equipment/Appliances

We make every effort to ensure the property is ready for you to enjoy your stay. Where a problem is experienced (e.g., by failure of equipment such as dishwasher, washing machine, air conditioner, hot water service, TV, toaster or kettle, or services such as power or water) please report it to us as soon as possible by phone or email to the API Holiday Home Team during office hours – Monday to Friday (except public holidays) 8.30am – 5.00pm. Out of hours, contact the API Holiday Home Caretakers via the information provided on your booking confirmation.

We will do our very best to get the item or service fixed, restored, or replaced as quickly as
possible. It may not always be possible to achieve this during your stay as there may be limited availability for tradesmen and technicians.
This is not grounds for a refund or compensation for any failure of services or equipment and appliances during your stay.

Your Agreement

By agreeing to pay the accommodation invoice, you agree to be bound by the terms of this
agreement and authorise API Qld Ltd to debit all fees and charges set out herein to the credit card details of which you provided at the time of making the accommodation deposit or that you agree that you will arrange payment accordingly and immediately.

Providing the full payment confirms your reservation and will indicate that you agree to the above terms.

Guests staying in our holiday premises do so at their own risk. API Queensland Ltd incur no liability for any loss, damage to property, personal injury, or illness. You agree further to indemnify and to keep indemnified API Queensland Ltd and, its employees, against liability to any person arising under or in right of you in respect of any loss or damage arising out of or in consequence of your participation in the use of the premises.

Please note: You may be asked to vacate the premises terminating your stay if any of these policies are not followed, forfeiting the payment of your stay.

API Holiday Apartments – Payment Policy

• 50% deposit payment is required when making the booking.
• 50% balance payment is required 60 days prior to the first day of occupancy.
• SHORT STAYS (2,3,4 nights) – 100% payment at time of booking.

DIRECT DEPOSIT payments can be made to Bank: Commonwealth Bank of Australia,
Account Name: Australian Post-Tel Institute (QLD) Ltd,
BSB: 064-000
Account No: 15402216
Please show API Membership Number or booking number as the reference.

CREDIT CARD payments – Visa or MasterCard 1.29%, AMEX or Dines 2.35% of payment fee will apply at time of making a payment and these fees are subject to change.

CHEQUE payments can be made to API Leisure & Lifestyle, PO Box 930, Spring Hill, Qld, 4004. Funds must be cleared 60 days prior to arrival.

API Holiday Apartments – Cancellation/Refund Policy

In the unfortunate event that the holiday booking may need to be cancelled, below is the cancellation requirements:

• All cancellations made after the booking will automatically incur a cancellation fee of $50 (includes GST).
• Cancellations over 30 days before arrival – Full refund. (Less the $50 cancellation fee).
• Cancellations 15-29 days before arrival – Lose 50% refund plus the $50 cancellation fee.
• Cancellations 14-8 days before arrival – Lose 75% refund plus the $50 cancellation fee.
• Cancellations 7-0 days before arrival – Lose 100% refund.

Cancellation by API Leisure & Lifestyle

API Leisure & Lifestyle reserves the right to cancel any booking before or during your stay.  Should this occur API Leisure & Lifestyle will either provide a full refund for the remainder of your stay or move you to an alternative unit if available.

If damages occur and/or terms and conditions are breached, then the guest may be asked to leave.  In this case, no refund will be provided, and damage charges will be levied.

SHORT STAYS (2,3,4 nights) Cancellation Policy

• No credit or refund on cancellations.
• Cancellation of a booking will incur 100% loss of the total booking.
• Bookings are not transferable to a second party.

COVID-19 Cancellation/Refund Policy:

Due to the impacts of COVID-19 on the API Queensland Holiday Homes, we have implemented a policy for bookings impacted by a third party, that fall outside of our control, such as Government travel restrictions and health directives.

In these instances:

A credit will be issued for a Queensland Holiday Home booking (only), which can be used up to 12 months from the date of the initial booking.

Should ongoing restrictions limit travel beyond that period, the credit will be extended accordingly.

• No refund on COVID-19 rescheduled bookings and will incur a $50 administration fee

API Qld Membership Agreement

By agreeing to become a member of API Qld Ltd, the agreement is for a minimum of 12 months and bound by the rules of API Qld Ltd and the terms and conditions of our product and services. You will not on-sell or use any product for profit and the products purchased will be for personal consumption only.

Annual Payment

Upfront payments for API Qld Ltd membership is non-refundable.

API Direct Debit Service Agreement

Our commitment to you
API Leisure & Lifestyle will:

• arrange for funds to be debited to your nominated account as authorised in the Direct Debit Request;
• debit your account on the next working day when the due date of the debit falls due on a weekend or public holiday (if you are uncertain as to when the debit will be processed to your account, you should enquire direct with your financial institution);
• give you at least 14 days’ notice of any changes we propose to make to these debiting arrangements, unless the changes are made at your request;
• not disclose information relating to your direct debit request except for processing a debit or dealing with a disputed transaction, or if we are required by law to disclose the information. We may disclose such information to our financial institution in connection with a claim made relating to an alleged incorrect or wrongful debit.

Please note that direct debiting may not be available on all accounts and if you are uncertain whether your account is suitable you should check with your financial institution before completing the Direct Debit Request.

Your responsibilities

It is your responsibility to:

• ensure your nominated account can accept direct debits;
• ensure all account holders on the nominated account agree to the debiting arrangement;
• ensure that the account details are correct (by checking them against a recent account statement) and if you are uncertain of the account details you should check with your financial institution before completing the Direct Debit Request;
• notify us if the nominated account is transferred or closed, or if the account details change;
  ensure there are sufficient funds to meet each debit on its due date (if there are insufficient funds, you may be charged a fee by us and/or your financial institution);
• check with your financial institution, before completing the Direct Debit Request, if you have any queries about how to complete the Direct Debit Request.

Your rights

You may stop any debit or cancel the Direct Debit Request with us and such request may be directed to us or your financial institution.
You may defer or alter any of the debiting arrangements with us by giving us at least 10 working days’ written notice. Debits according to these arrangements may take place in the meantime.

When you consider that a debit has been initiated incorrectly, you should contact us. We will then investigate your query and:

• if we find that your account has been incorrectly debited, we will notify you and we will arrange for your financial institution to adjust your account;
• if we find that your account has not been incorrectly debited, we will tell you why;
• if you are dissatisfied with our finding, you can still refer the query to your financial institution, which may lodge a claim on your behalf.